AI Chatbots & Customer Support Agents

Support agents that actually resolve tickets (order status, returns, account questions) and hand off cleanly to a human for everything else.

We build customer-facing AI agents that are scoped tightly to what they can do well: answering from your knowledge base, checking order/account status through your APIs, and handling routine requests end-to-end. Anything outside that scope escalates to a human with full context, instead of leaving the customer stuck in a loop.

What's included

Conversation design scoped to your actual support volume/categories
Integration with your order/account/ticketing systems
Clean human handoff with full conversation context
Multi-channel deployment (web widget, WhatsApp, or both)
Weekly conversation review during the first month to tune responses

How it works

01
Analyze ticket volumeWe look at your actual support history to find the highest-volume, most automatable request types.
02
Design conversationsScripted for the agent's strengths, with clear escalation triggers.
03
Integrate & buildConnected to your order/account systems so answers are real, not generic.
04
Launch & tuneWeekly review of real conversations for the first month, then monthly after.

Stack

LangChainFastAPIWhatsApp Business APIPostgres

Related case study

Solstice Retail Group

A support agent that resolves order-status, return, and account questions directly through Solstice's order system, escalating everything else with full context.

Read the case study

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