Work
Case studies
A look at the problems we've been hired to solve, and the numbers that came out the other side.
Freight & Logistics
Meridian Logistics
Automated dispatch confirmation and exception handling across three carrier portals, cutting manual dispatch admin from a full-time job to a part-time review task.
- ~30 hrs/week - Manual dispatch admin removed
- Same-day → under 15 min - Exception detection time
E-commerce
Solstice Retail Group
A support agent that resolves order-status, return, and account questions directly through Solstice's order system, escalating everything else with full context.
- ~64% - Tickets resolved without a human
- 24 hrs → under 1 min - Average first response time
Healthcare Operations
Cascade Health Partners
An internal knowledge assistant that lets clinical operations staff search policy and procedure documents in plain English, with citations back to the source page.
- ~12 min → under 30 sec - Avg. time to find a policy answer
- 400+ - Documents indexed
Insurance
Ironclad Underwriting Co.
A document-processing agent that reads incoming underwriting submissions, extracts the required fields, flags missing data, and drafts a summary for the underwriter.
- ~45 min → ~12 min - Initial packet review time
- Near 100% pre-underwriting - Missing-document catch rate