Internal Build · Automation
Lead Follow-up Automation — Internal Build
The workflow we use ourselves: a new enquiry gets logged, the right person gets notified, and a follow-up reminder fires automatically if nothing happens within a set window.
The problem
Enquiries coming in through a contact form or WhatsApp are easy to lose track of without someone manually checking and following up.
The solution
An n8n workflow that logs every new enquiry, notifies the right person immediately, and schedules a follow-up reminder if there's been no reply, so nothing sits unanswered by accident.
Stack
n8nWebhooks/REST APIsWhatsApp Business API
At a glance
Internal build, in active useType
Capture → notify → follow-upScope
Automation pillar in practiceDemonstrates