Meridian Logistics
Automated dispatch confirmation and exception handling across three carrier portals, cutting manual dispatch admin from a full-time job to a part-time review task.
The problem
Meridian's dispatch team was manually re-entering load confirmations across three separate carrier portals, then cross-checking them against their internal TMS by hand every morning. Exceptions (missed pickups, rate mismatches) were caught late, sometimes a full day after they happened.
The solution
We built a set of n8n workflows that poll each carrier portal, normalize the data, reconcile it against the internal TMS automatically, and flag exceptions in a dedicated Slack channel within minutes of occurring instead of the next morning. Confirmed loads sync automatically; only genuine exceptions reach a human.